RingCentral, a global leader in AI-powered trusted business communications for companies of all sizes, announced its AI Assistant, powered by RingCentral AI, is now included in RingEX™ at no additional cost. Continue reading RingCentral’s New AI Assistant Now Included in RingEX At No Additional Cost
Monthly Archives: October 2024
NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service For 10th Consecutive Year
NICE announced that Gartner has recognized NICE as a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. Continue reading NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service For 10th Consecutive Year
Calabrio Unveils New AI-Powered Quality Management Features
Calabrio, the workforce performance company, announced two AI offerings for general availability: Auto QM and Trending Topics. Continue reading Calabrio Unveils New AI-Powered Quality Management Features
InMoment Unveils New AI-Powered Active Listening Agents for Surveys
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced the general availability of AI-powered Active Listening Agents, a new, configurable version of its award-winning Active Listening feature. Continue reading InMoment Unveils New AI-Powered Active Listening Agents for Surveys
60% of Contact Center AI Deployments Are Low Maturity, According to New UJET Research
Sixty percent of AI deployments in the contact centre are low maturity, according to a new AI Maturity Benchmark Report by UJET, a leading provider of AI-powered cloud contact centre solutions. Continue reading 60% of Contact Center AI Deployments Are Low Maturity, According to New UJET Research
Hyro Transforms Patient Care with AI-Powered Assistants and Cisco’s Webex Contact Center
In a move poised to significantly improve patient access and support experiences across US healthcare systems, Hyro, a member of Cisco’s partner ecosystem, announced it will transform traditional contact centre operations with its responsible AI-powered assistants. Continue reading Hyro Transforms Patient Care with AI-Powered Assistants and Cisco’s Webex Contact Center