Cyara Launches Leading-Edge Call Recording Validation Platform

PRESS RELEASE: Cyara, the market leader of omnichannel customer experience testing and monitoring solutions announced it has added its Call Recording Validation (“CRV”) to the award-winning Cyara Platform. CRV provides organizations with the validation that their call recording software is operational on all calls, that the quality meets client standards, and that the recordings can be retrieved whenever needed. Continue reading Cyara Launches Leading-Edge Call Recording Validation Platform

[24]7’s Digital Marketing Suite Brings High-Frequency Bidding to the Device Level

[24]7 continues to strengthen its Customer Acquisition Cloud by incorporating high-frequency bidding at the device-level. By adding device-level bidding to intra-day bidding and geo-based bidding, [24]7 helps marketers tap into distinct consumer behaviors that can help them maximize the return on mobile paid search campaigns. Continue reading [24]7’s Digital Marketing Suite Brings High-Frequency Bidding to the Device Level

Aspect Software Enhances Customer Experience for Allianz Ayudhya With Aspect Unified IP

aspect-logo-std-full-RGBAllianz Ayudhya Assurance PCL, an operating entity under Allianz Group in Thailand, one of the world’s largest financial services companies, has moved to improve corporate revenue and productivity while lifting customer satisfaction levels by implementing Aspect® Unified IP®. Continue reading Aspect Software Enhances Customer Experience for Allianz Ayudhya With Aspect Unified IP

Analyst Report Names Amelia as a Top Pick Virtual Agent for Enterprise Customer Service

IPsoft’s AI platform, Amelia, is recognized as a recommended product by industry analyst firm Forrester, in a new report published1. Across ten evaluation criteria for virtual agents, IPsoft, the digital labor company, was the only company to achieve eight differentiated rankings. Continue reading Analyst Report Names Amelia as a Top Pick Virtual Agent for Enterprise Customer Service

Nanorep Included in Top 10 Chatbot Providers for Enterprise Customer Service Report

PRESS RELEASE: Nanorep Technologies, a leading provider of intelligent self-service, virtual customer assistants, and smart bot solutions, announced today it has been included in Forrester Research’s report, “The Top 10 Chatbots for Enterprise Customer Service.” Continue reading Nanorep Included in Top 10 Chatbot Providers for Enterprise Customer Service Report

HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains

PRESS RELEASE: Hinduja Global Solutions (HGS), a global leader in customer experience announced a strategic global partnership with Conversable, the leading Artificial Intelligence-powered conversational intelligence platform. This alliance fuels HGS’ service offerings for clients while delivering an enhanced customer experience for consumers, leading with bots – AI and automation via messaging — and intelligently integrating brains — human agents. Continue reading HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains