Artificial Intelligence is changing the future of work. From digital assistants like Siri and Alexa to predictive stock programs used by retail giants like Amazon, AI helps people make smart business decisions more efficiently. Continue reading Man and Machine: [24]7.ai CEO Publishes Book Redefining Role of AI in Customer Services
Monthly Archives: May 2019
mmadigital chooses Natterbox for 1st class enquiry capture
Digital marketing specialist mmadigital announced that it has selected Natterbox, a leading provider of voice and cloud services, to improve its customer journey and speed up the delivery of leads that it generates for its clients. Continue reading mmadigital chooses Natterbox for 1st class enquiry capture
TCS and Scandinavian Airlines Sign New Strategic Partnership to Deliver Digital-First Customer Experience
Tata Consultancy Services, a leading global IT services, consulting and business solutions organization, has signed a new strategic partnership with Scandinavia’s leading airline, SAS, the flag-carrier of Sweden, Norway and Denmark. Continue reading TCS and Scandinavian Airlines Sign New Strategic Partnership to Deliver Digital-First Customer Experience
Bright Pattern Partners with Promero to Offer Powerful Omnichannel Contact Centre Software
Bright Pattern, a leading provider of omnichannel cloud contact center software for midsize and enterprise companies announces its partnership with Promero, a CX company specializing in software sales, service, hosting, custom software development, and mobile application development. Continue reading Bright Pattern Partners with Promero to Offer Powerful Omnichannel Contact Centre Software
Emirates NBD Building Artificial Intelligence-enabled Bank of the Future with AWS
Amazon Web Services (AWS), an Amazon.com company, announced that Emirates NBD, a leading bank in the Middle East, is collaborating with AWS to create a culture of innovation within the bank and is using AWS machine learning (ML) services to build a personalized retail customer banking experience. Continue reading Emirates NBD Building Artificial Intelligence-enabled Bank of the Future with AWS
Quality and Security Standards renewed for Eckoh
Eckoh, the global provider of secure payment products and customer contact solutions, has received re-certification for two ISO Standards, covering the UK as well as Europe and includes the Omnichannel portfolio. Continue reading Quality and Security Standards renewed for Eckoh