CallMiner, the leading platform provider of award-winning speech and customer engagement analytics reaffirmed its multi-layered security procedures in response to the recent serious breach that occurred in the industry. The personal information of millions of customer records of a major telecom provider were recently exposed due to security lapses involving the actions of staff members of the provider’s technology supplier. Continue reading CallMiner Reacts to Recent Industry Security Breach and Reaffirms its Robust Measures to Protect Personal Data
Monthly Archives: July 2017
Liveops Unveils Skill Builder to Enable the Next Generation of Flexible Workforces
Liveops, the leading provider of on-demand skilled workforces for customer service and sales announced the launch of Skill Builder, a customizable distance learning and development solution that enables enterprise organizations to develop highly skilled customer service agents. Liveops builds on its vision to tap into the higher-skilled gig economy by delivering learning solutions that equip flex and distributed workforces with essential skills development. Continue reading Liveops Unveils Skill Builder to Enable the Next Generation of Flexible Workforces
NewVoiceMedia wins TMC’s 2017 Communications Solutions Products of the Year Award
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations announced that its premier solution, ContactWorld, has received TMC’s 2017 Communications Solutions Products of the Year Award. Continue reading NewVoiceMedia wins TMC’s 2017 Communications Solutions Products of the Year Award
Brand New CPM – The Launch of A New Brand Image
CPM first set up office in the UK in 1936 as an over-the-counter marketing agency and has continued to evolve and grow to become today’s global leader in integrated field sales, contact centre and digital sales services; representing over 200 blue chip global brands across a multitude of sectors. Continue reading Brand New CPM – The Launch of A New Brand Image
TelStrat Named to “20 Most Promising Contact Center Technology Solution Providers 2017” by CIOReview
TelStrat, a global leader in compliance call recording and contact center workforce optimization solutions has been recognized as one of the 20 Most Promising Contact Center Technology Solution Providers – 2017 by CIOReview. Continue reading TelStrat Named to “20 Most Promising Contact Center Technology Solution Providers 2017” by CIOReview
Mastercard Enhances Artificial Intelligence Capability with the Acquisition of Brighterion
Mastercard announced it has entered into an agreement to acquire Brighterion, Inc., a leading software company specializing in artificial intelligence. This acquisition will further expand its suite of capabilities that deliver an enhanced customer experience and security. Continue reading Mastercard Enhances Artificial Intelligence Capability with the Acquisition of Brighterion