Customer experience technology specialist Sabio has announced the multi-million pound acquisition of DatapointEurope, one of Europe’s leading Contact Centre technology service providers. Sabio’s acquisition of DatapointEurope creates a combined £60 million revenue business with true pan European capability and proven international reach and the ability to deliver transformational customer experience technology and managed service solutions to clients worldwide. Continue reading Sabio acquires DatapointEurope to create £60 million revenue pan European customer experience managed service technology provider
Monthly Archives: July 2017
The Prince of Wales officially opens Moneypenny’s headquarters
Moneypenny, the leading provider of telephone answering, outsourced switchboard, live chat and customer contact solutions, was honoured that His Royal Highness The Prince of Wales officially opened its award winning head office in Wrexham, North Wales. Continue reading The Prince of Wales officially opens Moneypenny’s headquarters
What do older generations want from customer service?
It may surprise you that one in five Twitter users are aged over 50, over 59 per cent of seniors have made a digital purchase in the past three months and a colossal 28 million seniors have a Facebook account. Clearly, online tools are not just for the younger generation. To illustrate this, live chat developer, Parker Software, has created a free, downloadable infographic detailing why the older generation is choosing online live chat applications as its preferred method of communication with businesses. Continue reading What do older generations want from customer service?
Jacada Wins Omni Channel Provider of the Year Excellence Award
Jacada announced that it has been chosen as the Omni Channel Provider of the Year at the 2017 Call Center Week Excellence Awards. In recognition of Jacada’s innovative Visual IVR implementations, the award was presented to recognize superior thinking, creativity, and execution within the customer service industry. Continue reading Jacada Wins Omni Channel Provider of the Year Excellence Award
Colt and Equinix announce strategic partnership
Colt Technology Services has announced a strategic partnership with Equinix, Inc. to interconnect the Colt IQ Network with Equinix’s cloud ecosystem. Continue reading Colt and Equinix announce strategic partnership
TELUS and RingCentral Expand Portfolio of Cloud Communications Solutions to Keep Canadian Businesses Connected
TELUS, Canada’s fastest-growing national telecommunications company, and RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced the expansion of TELUS’ cloud communications portfolio for Canadian businesses with the introduction of TELUS Business Connect Mobile. The new cloud-based mobile offering makes the features of an enterprise-grade PBX phone system available on smartphones and tablets – eliminating the need for a landline or expensive on-premise equipment. Continue reading TELUS and RingCentral Expand Portfolio of Cloud Communications Solutions to Keep Canadian Businesses Connected