8×8, the world’s first Communications Cloud provider announced new and enhanced capabilities for the 8×8 Virtual Contact Center® (VCC) solution, which will enable global midmarket and enterprise companies to better understand and respond to customer pain points, and also encourage closer collaboration among contact center agents and supervisors to improve the overall customer experience. Continue reading 8×8 Introduces New Capabilities for Contact Centres to Deliver Enhanced Customer Experiences
Monthly Archives: July 2017
Arvato appoints new business development director to drive UK market growth
Business process outsourcing provider Arvato has strengthened its Customer Services and Public Sector business with the appointment of Fraser Tusler as Business Development Director. Reporting directly into Arvato’s board member and Sales and Solutions Director David Morton, Fraser will be driving new business opportunities across retail, automotive, high-tech and the public sector. Continue reading Arvato appoints new business development director to drive UK market growth
ALE and PGi deliver audio conferencing to maximise the UC&C experience
ALE, operating under the Alcatel-Lucent Enterprise brand announced it is working with PGi, the world’s largest dedicated provider of collaboration solutions, to deliver integrated high-definition (HD) audio conferencing for its collaborative communications platform, Rainbow. Continue reading ALE and PGi deliver audio conferencing to maximise the UC&C experience
TMC names Avaya a 2017 Communications Solutions Products of the Year Award Winner
Avaya announced that TMC, a global, integrated media company, has awarded Equinox a 2017 Communications Solutions Products of the Year Award. Continue reading TMC names Avaya a 2017 Communications Solutions Products of the Year Award Winner
AGO Outsourcing appoint senior contact centre operations manager
AGO Outsourcing are delighted to announce the appointment of Denise Cassidy as Contact Centre Operation Manager. Denise brings with her over seventeen years’ experience within the contact centre industry at British Gas. Continue reading AGO Outsourcing appoint senior contact centre operations manager
Fusion Secures Multi-Year Contract to Provide Cloud Communications Solution to International Self-Storage Company
Fusion, a leading provider of cloud services, has secured a three-year, $350,000 cloud communications solution contract with an international self-storage company. The new customer, one of the largest providers of renewable energy within the self-storage industry operates 195 self-storage facilities with more than 15 million square feet of storage space in the United States, Canada and United Kingdom. Continue reading Fusion Secures Multi-Year Contract to Provide Cloud Communications Solution to International Self-Storage Company