Vonage has entered into an agreement to acquire privately-held NewVoiceMedia, an industry-leading cloud Contact Centre-as-a-Service (CCaaS) provider, for an equity price of $350 million paid in cash. Continue reading Vonage Announces Agreement to Acquire NewVoiceMedia, an Industry-Leading Cloud Contact Centre Provider
Monthly Archives: September 2018
Noble Systems Announces Key Appointments & Regional Growth Plans
Noble Systems, a global leader in omnichannel contact centre technology solutions, has seen amazing growth in the USA over the last few years and is looking to replicate this success throughout the globe. To support this strategy, the organisation has heavily invested in several senior appointments in Europe, Middle East, Africa & India regions. Continue reading Noble Systems Announces Key Appointments & Regional Growth Plans
Freshworks Launches Unified Marketplace Platform – the SaaS industry’s first fully integrated customer engagement platform
Freshworks, the leading provider of cloud-based customer engagement software, announced the launch of a unified marketplace platform that allows companies and developers to easily build apps that give access to a 360-degree view of customer information. In addition, the marketplace platform also provides a simple interface for customers to easily browse, try and install trusted applications with one-click. Continue reading Freshworks Launches Unified Marketplace Platform – the SaaS industry’s first fully integrated customer engagement platform
Helpshift Launches ‘Build Your Own Bot’ Experience: No Developers Needed
Helpshift, a company revolutionizing the customer service industry through its AI-powered conversational messaging platform, has announced the launch of Build Your Own Bot (BYOB). Continue reading Helpshift Launches ‘Build Your Own Bot’ Experience: No Developers Needed
Diabolocom is delighted to announce Mercedes Barbuti as its new Sales Director for the UK and Ireland
The cloud software and telecommunications provider, Diabolocom, is delighted to welcome Mercedes Barbuti as its new Sales Director for the UK and Ireland. Mercedes will be assisting the company’s rapid expansion as it enters new markets, primarily supporting Diabolocom’s development in the UK and Ireland by building strategic alliances and expanding its impressive client roster. Continue reading Diabolocom is delighted to announce Mercedes Barbuti as its new Sales Director for the UK and Ireland
CallVU Chosen by International Credit Card Provider to Simplify and Secure Customer Interactions with Advanced Biometric Authentication
When credit card customers call for service, they need to remember and supply a long list of passwords and personally identifying information. But now, with the advanced biometric authentication capabilities of CallVU’s Digital Engagement solution, a large international credit card company can instantly verify callers using the fingerprint recognition features on its customers’ smartphones. Continue reading CallVU Chosen by International Credit Card Provider to Simplify and Secure Customer Interactions with Advanced Biometric Authentication