SAP announced research findings from a study commissioned by SAP and conducted by leading industry analyst Forrester Consulting,* indicating that intelligent technologies are critical for supporting digital transformation in the enterprise. Continue reading SAP Study Says Up to 93 Percent of Companies Consider Intelligent Technology Key to Digital Transformation
Monthly Archives: March 2019
Reply named a Visionary in “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide” by Gartner
Reply announced it has been positioned as a Visionary by Gartner in its February 2019 “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide”. Continue reading Reply named a Visionary in “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide” by Gartner
SmartAction to Showcase Top-Rated AI-powered Virtual Agent Solution at Enterprise Connect 2019
SmartAction, the #1 AI-powered virtual agent solution for contact centres, will demonstrate its omnichannel cloud-based self-service solution at Enterprise Connect this March. Continue reading SmartAction to Showcase Top-Rated AI-powered Virtual Agent Solution at Enterprise Connect 2019
Jacada named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards
Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Jacada as a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards. Continue reading Jacada named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards
Moxie named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards
Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Moxie as a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards. Continue reading Moxie named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards
LogMeIn Launches New Unified Communications & Collaboration Portfolio Brand and First Integrated UCC Product
LogMeIn, Inc. announced that it has introduced a new brand, GoTo, for its award-winning Unified Communications & Collaboration (UCC) suite of solutions. Along with its flagship meeting and webinar solutions — GoToMeeting and GoToWebinar – the new product portfolio will feature the company’s first ever, truly integrated UCC solution, GoToConnect, as well as the just announced GoToRoom conference room solution. Continue reading LogMeIn Launches New Unified Communications & Collaboration Portfolio Brand and First Integrated UCC Product