Hinduja Global Solutions Ltd. (HGS), a global leader in business process management announced a strategic partnership with Hello Customer, a pioneering company in Artificial Intelligence and Customer Experience. Continue reading HGS & Artificial Intelligence Pioneer Hello Customer Join Forces
Monthly Archives: June 2019
Red Box Voice Capture Capabilities Coming to Microsoft Dynamics 365 Sales Insights Through New Technology Integration
Red Box, a leading platform for voice, today announces that it has been selected as a Preferred Telephony Partner to feed captured voice data into Microsoft Dynamics 365 Sales Insights and enriching the data set that Microsoft’s AI solution can reason over, strengthening the quality of insights their joint customers can derive from their own data. Continue reading Red Box Voice Capture Capabilities Coming to Microsoft Dynamics 365 Sales Insights Through New Technology Integration
Chris Leslie MP visits Nottingham call centre after £3.4M refurbishment
The Member of Parliament for Nottingham East, Chris Leslie, toured Domestic & General’s recently refurbished Nottingham call centre and met with the company’s CEO, Ian Mason. Continue reading Chris Leslie MP visits Nottingham call centre after £3.4M refurbishment
New research reveals growing need for analytics and automation to overcome compliance challenges
NICE announced the results of a new research study which found that 91% of respondents believe increasing contact centre compliance software investment should be considered a priority in the next year. 83% of contact centre professionals also said their organization’s efforts towards customer privacy and private data safety need to be improved. Continue reading New research reveals growing need for analytics and automation to overcome compliance challenges
Soccer Aid 2019 – Confero’s call centre staff help Unicef to raise millions
Confero Call Centres are aiming to take up to £50,000 in telephone donations for Unicef’s Soccer Aid 2019. For the 7th time since Robbie Williams founded Soccer Aid in 2006, Confero Call Centres are proud to pledge their support to the Soccer Aid for the Unicef telethon, with staff members volunteering their time to take calls and process donations from the general public. Continue reading Soccer Aid 2019 – Confero’s call centre staff help Unicef to raise millions
NICE Unveils Quality Central Insight, Using the Power of Speech Analytics and Automation to Create the New Standard in Quality Management
NICE introduced NICE Quality Central Insight, its latest innovation to contact centre quality management. NICE Quality Central Insight leverages interaction analytics and replaces manual evaluations with automation to allow evaluation of 100% of interactions. Continue reading NICE Unveils Quality Central Insight, Using the Power of Speech Analytics and Automation to Create the New Standard in Quality Management