Enghouse Interactive has awarded business solutions provider, 365IT, gold partnership status within its elite partner programme. The elevation from silver to gold is in recognition of 365IT’s continued growth and revenue generated through selling and supporting Enghouse solutions. Continue reading 365IT Achieves Gold Status as an Enghouse Interactive Partner
Monthly Archives: June 2019
Cyara Accelerates Contact Centre Migrations to the Cloud
Cyara Accelerator for Cloud Migration automates and simplifies the migration of contact centres to the cloud—de-risking what can otherwise be a long, complex, and often manual project. With this new offering, enterprises can more quickly gain the benefits of a cloud-based contact centre platform, including reduced maintenance costs, greater scalability, improved compliance and greater agility in innovating their customer experience (CX). Continue reading Cyara Accelerates Contact Centre Migrations to the Cloud
Salesforce Signs Definitive Agreement to Acquire Tableau
Salesforce, the global leader in CRM, and Tableau Software, the leading analytics platform, have entered into a definitive agreement under which Salesforce will acquire Tableau in an all-stock transaction, pursuant to which each share of Tableau Class A and Class B common stock will be exchanged for 1.103 shares of Salesforce common stock, representing an enterprise value of $15.7 billion (net of cash), based on the trailing 3-day volume weighted average price of Salesforce’s shares as of June 7, 2019. Continue reading Salesforce Signs Definitive Agreement to Acquire Tableau
SugarCRM hires Chris Pennington as Chief Customer Officer
SugarCRM Inc.®, the company that helps organizations deliver exceptional customer experiences, announced the addition of Chris Pennington as Chief Customer Officer, reporting to SugarCRM CEO, Craig Charlton. Continue reading SugarCRM hires Chris Pennington as Chief Customer Officer
first2protect Deploys Digital Helpers From Thoughtonomy to Support Staff
first2protect Insurance Services, part of LSL Property Services plc (LSL), one of the UK’s leading residential property services groups, is deploying Digital Helpers to support staff in administrative tasks associated with compiling and dispatching new insurance policies to customers. Continue reading first2protect Deploys Digital Helpers From Thoughtonomy to Support Staff
CPM Barcelona Contact Centre interviewed on future of CX
Fiona Whelan, Managing Director of CPM’s International Contact Centre in Barcelona, is interviewed for a special feature on Business Excellence within the Contact Centre & CX Industry for leading Spanish newspaper, La Vanguardia. Read the full interview below. Continue reading CPM Barcelona Contact Centre interviewed on future of CX