LivePerson, a global leader in conversational commerce, announced that its recently introduced Maven™ conversational AI platform was selected as the winner of the “Best AI-Based Solution for Customer Service” from AI Breakthrough, a leading market intelligence organization that recognizes top companies, technologies, and products in the global artificial intelligence market. Continue reading LivePerson Wins 2019 Artificial Intelligence Breakthrough Award
Monthly Archives: June 2019
Sourcewell Awards Mitel Third Consecutive Contract to Provide Seamless Communications and Collaboration Solutions
Mitel®, a global leader in business communications, announced that Sourcewell, a trusted service cooperative representing 50,000 government, education and nonprofit organizations, has awarded Mitel a third consecutive contract as a preferred provider of communications and collaboration solutions. Continue reading Sourcewell Awards Mitel Third Consecutive Contract to Provide Seamless Communications and Collaboration Solutions
Cyara Launches Cloud Contact Centre Migration Solution for Amazon Connect
Cyara has launched Cyara Accelerator for Amazon Connect to automate and simplify the migration of contact centres to the cloud-based Amazon Connect platform. The new offering is the first platform-specific version of the Cyara Accelerator for Cloud Migration, which was announced earlier this month. Continue reading Cyara Launches Cloud Contact Centre Migration Solution for Amazon Connect
Belgian Telecom Provider Speeds Delivery of Customer Services with Oracle
Proximus, a leading international communications service provider, has chosen Oracle Communications virtualized Oracle Session Border Controller as a core network component to enable the delivery of its residential and enterprise communications cloud-based solutions for voice. Continue reading Belgian Telecom Provider Speeds Delivery of Customer Services with Oracle
PCI Pal Launches Global Partner Program
PCI Pal, the secure payments provider to contact centres, has announced the launch of a new global Partner Program, which underpins the company’s strategic ‘partner first’ channel approach. Continue reading PCI Pal Launches Global Partner Program
New Avaya Research Finds 94 Percent of Business and IT Decision Makers Recognize AI Can Transform the Performance of their Contact Centre
Avaya published a global survey of nearly 2,800 IT and business decision leaders from 17 countries which found that over 90 percent see AI as a crucial element in the digital transformation of their organization and 94 percent recognize the ability of AI to transform the performance of their contact centre. Continue reading New Avaya Research Finds 94 Percent of Business and IT Decision Makers Recognize AI Can Transform the Performance of their Contact Centre