Spirit Airlines, the fastest growing airline in the United States, continues its commitment to invest in the Guest experience with an industry-leading technology to connect with its Guests via the messaging application WhatsApp. Continue reading Spirit Airlines Debuts WhatsApp for Seamless Communication with Guests
Monthly Archives: September 2019
Startek Named ‘Malaysia BPO Service Provider of the Year Award’ 2019 by Frost & Sullivan
Startek, a global provider of customer experience management solutions, was recently named the Frost & Sullivan Malaysia BPO Service Provider of the Year 2019. This accreditation acknowledges Startek for its world-class operations and commitment to provide extraordinary customer experiences across Asia Pacific markets. Continue reading Startek Named ‘Malaysia BPO Service Provider of the Year Award’ 2019 by Frost & Sullivan
3CLogic Selected by Global Cookware Manufacturer to Transform Customer Experience
3CLogic, a leading provider of cloud contact centre solutions announced its selection by a worldwide manufacturer and retailer of cookware and kitchen tools to power its customer service operations. Continue reading 3CLogic Selected by Global Cookware Manufacturer to Transform Customer Experience
Astute Introduces New and Improved Consumer Engagement CRM Software, Astute Agent
Astute announced the release of Astute Agent 10, the latest version of its industry-leading consumer engagement CRM. Formerly known as ePowerCenter, Astute Agent boasts new features for enhanced agent efficiency, better configurability, and easier compliance with consumer privacy regulations like GDPR and CCPA. Continue reading Astute Introduces New and Improved Consumer Engagement CRM Software, Astute Agent
TBI Replaces Legacy Telephony System with 8×8 X Series to Enhance Organizational Productivity
8×8 announced that TBI Inc., one of the nation’s largest privately-owned master agents and technology distributor, is now operational on 8×8 X Series, realizing easier collaboration and greater mobility for employees as well as significant savings for their business. Continue reading TBI Replaces Legacy Telephony System with 8×8 X Series to Enhance Organizational Productivity
SurveyMonkey Completes Acquisition of GetFeedback
SurveyMonkey, a leading global survey software company announced that it has completed its acquisition of GetFeedback, a leading customer experience management company. A top-rated feedback solution for Salesforce according to the Salesforce AppExchange, GetFeedback serves leading brands, which include enterprise customers like Cisco, 3M, Caterpillar, Johnson & Johnson, Walgreens, and Salesforce. Continue reading SurveyMonkey Completes Acquisition of GetFeedback