Teleperformance, the global leader in outsourced omnichannel customer experience management announced that it received Frost & Sullivan’s Asia-Pacific Contact Center Outsourcing Service Provider of the Year Award for an unprecedented eighth consecutive year.
The Frost & Sullivan Best Practices awards honor best-in-class companies that have demonstrated excellence in their respective industries. Recipients were chosen based on in-depth interviews and extensive research conducted by Frost & Sullivan’s analysts. Categories evaluated include revenue growth, market share and growth in market share, leadership in product innovation, marketing and business development strategy.
“Teleperformance’s relentless strive for innovation to further enhance value to its clients has been key to its success. The group has not only expanded its digital and back-office capabilities, but also maintained its focus on core customer service delivery and strengthened its vertical solutions portfolio, said Krishna Baidya, Head of Customer Contact Research, Digital Transformation Practice – Asia Pacific at Frost & Sullivan. Teleperformance continues to differentiate itself through its extended global footprint, its suite of comprehensive solutions to manage and optimize all aspects of the customer experience cycle for clients, its deep industry expertise and its unique security practice.”
“Daniel Julien, Chairman and Group CEO, Teleperformance Group, added: “We’re extremely proud to consistently receive this prize. It reflects well on our overall global industry leadership. An extremely high level of both passion and innovation is essential to constantly exceed customers’ expectations for the world’s most successful brands. Our clients in Asia-Pacific and all around the world see the results of our High Tech/High Touch approach because it makes the customer experience simpler, faster, better and safer.”
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s leading companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.
The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2018, Teleperformance reported consolidated revenue of €4,441 million (US$5,256 million, based on €1 = $1.18).
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC Large 60, CAC Next 20, CAC Support Services, STOXX 600, SBF 120, S&P Europe 350 and MSCI Global Standard. They have also been included in the Euronext Vigeo Eurozone 120 index since December 2015 and the FTSE4Good Index since June 2018 with regard to the Group’s performance in corporate responsibility.
For more information: www.teleperformance.com