Five9, a leading provider of the intelligent cloud contact centre announced it has been named as a Leader in the 2019 Gartner Magic Quadrant for Contact Center as a Service, North America for the fifth year in a row.
“We are excited that Gartner has positioned Five9 as a Leader, for now the fifth year in a row. We believe that Gartner’s Magic Quadrant is an industry recognised source, helping key decision makers understand the contact centre market and choose the right provider to deliver their extraordinary customer experiences,” said Rowan Trollope, CEO, Five9. “In our opinion, our continued recognition as a Leader showcases the strategic value we bring to our enterprise customers.”
“Today’s consumers are more demanding than ever when it comes to their customer service expectations. For enterprises to be successful, they need to partner with an intelligent cloud contact centre provider with a proven track record of delivering secure, reliable, and innovative solutions. The future of the contact centre is cloud. We believe that Five9, powered by the cloud, is perfectly positioned to execute on our commitment to delivering exceptional customer experiences,” concludes Trollope.
Source: Gartner, Inc.: Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Simon Harrison, 15 October 2019
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Five9 is a leading provider of cloud contact centre software for the intelligent contact centre space, bringing the power of cloud innovation to customers and facilitating more than five billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.
For more information visit www.five9.com.