Technology

Servion renews three major contact centre Cisco Certifications

Servion Global Solutions (Servion), a leading Contact Center and Digital Customer Experience (CX) solution provider announced it has renewed three major Cisco certifications consolidating its membership of the select group of partners able to deploy, integrate, and manage Cisco Contact Center solutions globally.

Servion latest certifications include:

  • Cisco Webex Contact Center Authorization that Servion leverages to offer packaged deployment of Webex Contact Center, Cisco’s cloud solution, in less than 4 weeks;
  • Cisco Master Collaboration Specialization that Servion harnesses to architect solutions including Cisco’s communication and collaboration applications;
  • Cisco Cloud and Managed Services Master Partner for Collaboration and Contact Center that Servion leverages to run contact centre solutions cost-effectively.

Servion has been a Cisco Advanced Technology Partner since 2006. It has over 150 Cisco-certified engineers and has implemented more than 200 Cisco-based contact center solutions. The company enjoys one of the highest Net Promoter Score (NPS) of the industry, over 65 for the first half of 2019.

These certifications make Servion one of the few solution providers that can build and integrate any of Cisco’s contact centre platforms with the choice of deployment on-premise, hosted, or in the cloud. The company can leverage its 6 data centres across the globe to serve all geographies and accommodate local regulations. Servion also makes its contact centre expertise available through managed services.

“As enterprises look at how to transition their contact center to the cloud, we find the flexibility of deploying the different elements of a solution in the cloud, on-premises, or hosted, paramount,” said Shiv Tasker, EVP Global Sales at Servion. “Our broad expertise on Cisco solutions and technologies gives us the ability to design and deliver a smooth migration.”

About Servion

For more than 20 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.

For more information, visit https://www.servion.com