Selligent Marketing Cloud (Selligent), the intelligent marketing and customer experience cloud platform announced that the company has been identified as one of two Leaders in Forrester Research Inc.’s report “The Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q4 2019.” Continue reading Selligent Marketing Cloud Named a Leader in Cross-Channel Campaign Management by Leading Independent Analyst Firm
Monthly Archives: November 2019
TTEC win 2 awards at the 2019 European Contact Centre & Customer Service Awards
TTEC has won 2 awards in recognition of delivering customer experience excellence in the European contact centre industry after being named finalist across 3 categories at the European Contact Centre & Customer Service Awards (ECCCSA’s), held in London. Continue reading TTEC win 2 awards at the 2019 European Contact Centre & Customer Service Awards
Zoom Expands with Equinix to Future-Proof and Scale Its Video-First, Cloud-Native Architecture
Equinix, Inc., the global interconnection and data centre company, announced that Zoom Video Communications, Inc., a leading provider of video-first unified communications, will leverage Platform Equinix® to expand its globally distributed footprint in order to support the company’s worldwide growth objectives. Continue reading Zoom Expands with Equinix to Future-Proof and Scale Its Video-First, Cloud-Native Architecture
Vonage Expands Channel Programme Internationally, Names Industry Leader Adam Wilson UK Channel Lead
Vonage, a global business cloud communications leader, is launching its award-winning Channel Programme in the UK and has appointed industry leader Adam Wilson as UK Channel Lead, effective immediately. Mr. Wilson reports directly to Mario DeRiggi, SVP Channel Sales and Business Development. Continue reading Vonage Expands Channel Programme Internationally, Names Industry Leader Adam Wilson UK Channel Lead
7 ways AI is transforming customer service in the housing sector
Generation Rent presents a huge opportunity for developers in the flourishing Build-to-Rent market. Henry Jinman believes it’s also raising the bar for customer service across the entire housing sector. Here he explores the amazing potential of Artificial Intelligence (AI) to revolutionise the traditional tenant-landlord relationship. Continue reading 7 ways AI is transforming customer service in the housing sector
8×8 bolsters channel team in EMEA, appointing Keith Jackson as Director of Channel Sales
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform announced the appointment of Keith Jackson as Director of Channel Sales, EMEA. Continue reading 8×8 bolsters channel team in EMEA, appointing Keith Jackson as Director of Channel Sales