At the end of October, Continuum Global Solutions signed a strategic agreement with KPN for delivering the Data & Voice network, the interaction platform PureCloud (from Genesys) and the managed services to create this integral solution for European deployment and management. Continue reading Continuum selects Genesys PureCloud and KPN as interaction platform providers in Europe
Monthly Archives: November 2019
ZephyrTel Brings Its CloudForward Programme to Africa to Accelerate the Telco Cloud Revolution
ZephyrTel, a software company dedicated to serving global telecommunications operators, is pleased to announce the launch of its CloudForward programme in Africa. Continue reading ZephyrTel Brings Its CloudForward Programme to Africa to Accelerate the Telco Cloud Revolution
Wipro Implements SAP S/4HANA® for Sydney Water
Wipro, a leading global information technology, consulting and business process services company announced the successful implementation of SAP S/4HANA® software for Sydney Water, a statutory state-owned corporation wholly owned by the New South Wales Government. Continue reading Wipro Implements SAP S/4HANA® for Sydney Water
Natterbox launches Freedom to improve customer service efficiency
Natterbox, a leading provider of global voice cloud services, has today announced ‘Freedom’ – a brand new interface that gives users the ability to work from anywhere, on whichever device they want. Continue reading Natterbox launches Freedom to improve customer service efficiency
Jacada Partnership with PeakView Offers Cloud-Ready Customers End-to-End Contact Centre Automation and RPA
Jacada, provider of solutions designed to automate end-to-end customer service operations, is excited to announce a new partnership with PeakView, a leading cloud contact centre company that supports large enterprises, including several Fortune 500 companies, as a Contact Center As a Service (CCaaS) technology solution provider and consulting firm. Continue reading Jacada Partnership with PeakView Offers Cloud-Ready Customers End-to-End Contact Centre Automation and RPA
Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering
Atento, the leading provider of CRM/BPO in Latin America, and one of the top five providers worldwide, has signed a strategic collaboration agreement in Spain with UiPath, a leading software company in robotic process automation (RPA) technology, in order to strengthen its value proposition and contribute to the transformation of customer relationship processes through the implementation of automation solutions. Continue reading Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering