Kakapo Systems, a developer of UCaaS and Call Center user applications for the Cisco BroadSoft platform, and Telestax, the worldwide leader in CPaaS enablement for communication service providers, have jointly announced a new SMS solution. Continue reading Kakapo Systems and Telestax Launch SMS Integration for BroadSoft
Monthly Archives: November 2019
NICE Integrations With Microsoft Teams to Be Showcased at Microsoft Ignite
NICE announced it will be showcasing how NICE’s solutions work with Microsoft Teams to improve compliance during the Microsoft Ignite Conference which is taking place November 4-8, 2019 in Orlando, Florida. Continue reading NICE Integrations With Microsoft Teams to Be Showcased at Microsoft Ignite
Carousel Industries Joins RingCentral’s New Platinum Partner Program
Carousel Industries, a leading national IT, managed services, and cloud provider with an unwavering focus on ensuring customer success, today announced that it has been named a Platinum Partner by RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. Continue reading Carousel Industries Joins RingCentral’s New Platinum Partner Program
Danske Bank to create 30 contact centre jobs in Portadown
Danske Bank has announced it is creating 30 new customer service adviser jobs based in Portadown. Continue reading Danske Bank to create 30 contact centre jobs in Portadown
Government contracts push UK outsourcing market to 12-month high
A surge in government spending between July and September saw the UK outsourcing market reach a 12-month high after a quiet start to 2019, according to the Arvato UK Outsourcing Index. Continue reading Government contracts push UK outsourcing market to 12-month high
Cogito Partners with Concentrix to Enhance Customer Experience
Cogito, a leader in real-time emotional intelligence solutions announced a strategic reseller partnership with Concentrix, a technology-enabled global business services company specializing in customer engagement and improving business performance for the world’s best brands. Continue reading Cogito Partners with Concentrix to Enhance Customer Experience