ConvergeOne, a leading global IT services provider of collaboration and technology solutions announced that it has partnered with NICE to launch the first release of its Customer Engagement Optimization Services (CEOS) offering. CEOS phase 1 is comprised of two solutions from NICE, the world’s leading provider of cloud and on-premises enterprise software solutions, namely Interactive Voice Response Optimization (IVRO) and Nexidia Analytics. Continue reading ConvergeOne and NICE Announce Launch of Customer Engagement Optimization Services (CEOS)
Monthly Archives: February 2020
Major Airline Selects Bright Pattern Cloud Contact Center Software
A leading airline and travel company known for innovative customer experience has recently selected Bright Pattern Contact Center software powered by AI for its omnichannel contact centre platform. With nearly 40 years of experience in leisure travel, the company offers low-fare alternatives to other airlines with exceptional customer experience. Continue reading Major Airline Selects Bright Pattern Cloud Contact Center Software
Qualtrics Appoints Customer Experience Industry Veteran to Run its Market-Leading CustomerXM Business
Qualtrics, the leader in customer experience and creator of the experience management category announced the appointment of customer experience industry veteran Brian Stucki to lead the Qualtrics CustomerXM™ business. Stucki is responsible for leading the global strategy, growth, delivery, and operations of Qualtrics’ customer experience offerings. Continue reading Qualtrics Appoints Customer Experience Industry Veteran to Run its Market-Leading CustomerXM Business
Napier Park Financial Partners invests in Kasisto
Kasisto, creators of KAI, the leading digital experience platform for the financial services industry announced that Napier Park Financial Partners has joined a Series B Extension funding round with a $7 million investment in Kasisto, bringing the round’s total to $22 million. Continue reading Napier Park Financial Partners invests in Kasisto
The Growing Influence of Enterprise Information Management, Cloud and Analytics in the Coming Decade
Business Systems’ Will Davenport on what financial services firms can expect in 2020… Continue reading The Growing Influence of Enterprise Information Management, Cloud and Analytics in the Coming Decade
Avaya Spaces Provides New Capabilities For Cloud-Based Collaboration and Meetings
Enabling an increasingly distributed and mobile workforce, Avaya has added new capabilities to Avaya Spaces that embrace a multiexperience approach by centralizing voice, video, messaging, chat and task management in one place to improve productivity and increase employee satisfaction. Continue reading Avaya Spaces Provides New Capabilities For Cloud-Based Collaboration and Meetings