Talkdesk® announced Ion Solar selected Talkdesk to power its customer service operations. A premium solar provider for commercial and residential customers, Ion Solar moved its entire customer service, sales and support operations to Talkdesk CX Cloud for its ease of use, simple customizations, ability to quickly scale service to match seasonal needs and robust integration options. Continue reading Talkdesk powers Ion Solar with cloud solutions for flexibility, scalability and business continuity
Monthly Archives: May 2020
Say Insurance® Says Yes to eGain for Digital Member Engagement
eGain announced that Say Insurance® selected eGain for digital member service and engagement. Continue reading Say Insurance® Says Yes to eGain for Digital Member Engagement
Who’s calling? Whistl publishes definitive guide to UK consumers call centre use and performance expectations
Poor call centre experience of an unhelpful attitude pushes over half of customers away causing customers to become frustrated and leave according to Whistl. The leading delivery management company in the UK has undertaken research with a representative sample of 1000 UK consumers to understand their use of and attitudes to call centres. Continue reading Who’s calling? Whistl publishes definitive guide to UK consumers call centre use and performance expectations
Kustomer Acquires Automation Technology Company Reply.ai
Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced today it has signed an agreement to acquire Reply.ai, a customer service automation company founded in 2016 that helps companies scale intelligent customer service without compromising experience. Continue reading Kustomer Acquires Automation Technology Company Reply.ai
Essex County Council and Provide CIC launch virtual helpline for vulnerable residents in seven days
Essex’s most vulnerable residents now have dedicated access to support during the COVID-19 crisis, following the design and build of a virtual contact centre in just seven days. Cinos, a specialist provider of integrated audio-visual and communication solutions, Tiger, a specialist unified communications (UC) data analytics company, Provide CIC and Essex County Council have worked together to create the Essex Welfare Service. Continue reading Essex County Council and Provide CIC launch virtual helpline for vulnerable residents in seven days
Leader Insights Roundtable Series, Path to the New Normal: “What’s Next in CX”
Teleperformance is hosting the third installment of its Leader Insights Roundtable Series, Path to the New Normal, focusing on “What’s Next in CX”, on May 19th at 5pm UK time. Continue reading Leader Insights Roundtable Series, Path to the New Normal: “What’s Next in CX”