Medallia Launches Service Experience Quickstart for ServiceNow

Medallia, the global leader in experience management, announced Service Experience Quickstart for ServiceNow Customer Service Management (CSM) enabling companies to capture customer service experience feedback in real time and take intelligent action to optimize those experiences in-the-moment in ServiceNow CSM. Continue reading Medallia Launches Service Experience Quickstart for ServiceNow

Dialpad Acquires Video Conferencing Company Highfive

Dialpad, the only cloud-native business communications platform powered by Voice Intelligence (ViTM), announced that it has acquired video conferencing company Highfive. Bringing together two best-in-class, “work from anywhere”-focused companies, the acquisition grows the Dialpad team and product portfolio, adding enhancements to video capabilities across the platform and increasing reliability and flexibility for dispersed teams. Continue reading Dialpad Acquires Video Conferencing Company Highfive

ConvergeOne Announces Strategic Acquisition Of Altivon

ConvergeOne, a leading global IT services provider of collaboration and digital infrastructure solutions, announced that it has acquired Altivon, a premier contact center solutions provider. This acquisition further solidifies ConvergeOne’s position as a leading provider of collaboration and IT-enabled solutions in the market today. Continue reading ConvergeOne Announces Strategic Acquisition Of Altivon