eGain, the leading provider of customer engagement solutions, announced that it has achieved “in process” status on the Federal Risk and Authorization Management Program (FedRAMP) Marketplace.

The company is currently working with its sponsor, the Internal Revenue Service (IRS) and the FedRAMP PMO (Program Management Office) to achieve FedRAMP Authorization.

FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. It enables government agencies to rapidly leverage mission-enabling, secure, and cost-effective cloud-based solutions.

eGain enables leading government agencies to deliver digital-first, omnichannel citizen experiences at scale – powered by AI, knowledge, and analytics. Achievement of FedRAMP in-process status and working towards Authorization is yet another example of eGain’s commitment to the government sector.

“We are pleased to achieve the in-process status, a key milestone for authorization,” said Ashu Roy, eGain CEO. “We look forward to helping government agencies, including the IRS, to accelerate their digital transformation initiatives in customer engagement.”

About eGain

Our omnichannel customer engagement solutions power digital-first experiences for leading brands. Infused with AI, machine learning, knowledge and analytics, our award-winning platform helps clients automate and optimise customer journeys via virtual assistance, messaging, social, mobile, web, and contact centres.

To learn more about eGain, visit www.eGain.com.