Infobip, the global cloud communications platform has announced a partnership with Span, the IT company providing professional services and technical support to business users and enterprises across the globe as they look to advance information systems.
The partnership will enable Span to build connected customer experiences across all stages of the customer journey through Infobip’s entire customer engagement and experience portfolio; Moments, Conversations and Answers.
Span’s business services and solutions – which include Cyber Security, Cloud Services, Identity Management and Customer Relationship Management solutions for enterprises – are used by some of the largest global companies. Via Infobip’s complete SaaS portfolio, Span will now offer a complete communications platform over the largest range of programmable channels. This means brands can connect all customer data onto a single platform and interact with consumers over multiple channels including email and SMS. It will also enable Span and Infobip to target and onboard new customers looking to accelerate digital transformation.
Mihaela Trbojević, Solution Sales Manager, from Span commented: “Keeping communications synched across multiple channels is no longer a “nice to have”, it’s a necessity, especially when it comes to championing brand loyalty. Infobip’s entire solutions stack enables us to deliver messages on the widest range of channels available for today’s modern consumer, which is why we’re delighted to have joined forces to provide our customers’ customers with the best digital experience possible.”
Aleksandar Daic, Strategic Accounts and Partnerships Manager at Infobip said:“Today, there isn’t an organisation out there that isn’t on a digital transformation journey. That’s why we believe technology companies should combine expertise to bring the best communications solutions to customers and accelerate business change. A smart, personalised omnichannel approach using multiple communications channels truly elevates a business’ customer experience. We couldn’t be more excited to be joining forces with IT experts like Span to deliver this.”
Span is a Croatian-based IT company with a global reach. It specialises in providing professional services for the design and development of information systems and technical customer support for business users and large corporate enterprises. Span group currently employs over 500 people, with that number constantly increasing. Also, our employees are highly skilled, with over 260 of Span’s experts being proud owners of one or more professional certificates in various IT-related areas.
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualised interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication security and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business and increase loyalty– all in a fast, secure and reliable way. With over a decade of industry experience, Infobip has over 2,400 employees across 60+ offices on six continents, offering natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 600 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, techcompanies, and aggregators.