Davies, the leading specialist professional services and technology business, today announces the acquisition of ContactPartners, the specialist cloud application provider, delivering bespoke customer contact technologies for the insurance, banking and wider financial services markets.
Based in Oxford, UK, ContactPartners manages more than 10m client interactions annually for some of the largest names in UK financial services, through cloud based digital transformation. The firm helps organisations of all sizes to improve their contact strategies and customer experience using a range of digital technologies.
ContactPartners will join Davies already established Consulting & Technology division, led by Mark Grocott, and will re-brand to Davies Technology Solutions in early 2021. The wider Consulting & Technology division provides customer experience, resourcing and learning solutions as well as data and compliance technology to the insurance and wider regulated markets. ContactPartners founding directors Russell Hopcraft and Paul Harvey will continue to lead the business, and will report to Davies’ Technology Solutions head, Jason Wolfe.
The deal marks Davies fourth acquisition of 2020, following the acquisition of: Keoghs, the insurance-focused, top-50 law firm, which was announced in January and completed earlier in March, Codebase8 the automation and digital solutions provider to the insurance and other highly regulated markets, and Citadel & Cedar Consulting the captive management and consulting businesses.
In recent years Davies has increased its annual investments in innovation and digital transformation more than four-fold, including in its CQ claims processing platform, legal AI and automation, its video and drone claims handling solutions, as well as investing in automation, speech analytics and virtual reality training solutions.
Globally Davies has more than 3,750 colleagues, with operating centres across the UK, Ireland, Bermuda, the US and Canada. The business delivers professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, digital transformation & change management.
Dan Saulter, Davies’ Group CEO commented: “We are excited to welcome Russell, Paul & the whole ContactPartners team to Davies. The acquisition is in line with our strategy to invest in disruptive technology and digital transformation. Together we can offer new technology and innovation options to our 750+ insurance and financial services clients across the globe, as well as applying ContactPartners skills to help us transform our own business.”
Russell Hopcraft Founding Director at ContactPartners added: “The move to Davies will create great opportunities for our clients and for our team. It’s the perfect setting for our ambitions in the insurance and financial services sectors, and the right move at a time when digital transformation of customer touchpoints has accelerated.”
He added: “Our technologies are very relevant in today’s environment, and we look forward to unleashing their potential. Paul and I are delighted that our business journey has arrived at such a tremendous destination, and we are thrilled about this new future.”