A Gartner report titled Cool Vendors: AI for Customer Analytics (ID: G00729777) (Gartner subscription required) names Behavioral Signals as a cool vendor in Cool Vendors: AI for customer analytics. As per the report, “Innovative AI-enabled tools to help organizations improve retention by offering real-time customer understanding, customer journey analytics, and sentiment analysis”.
“Gartner has identified four customer analytics themes – Interacting differently, Reacting rapidly, Delivering relevancy, Acting ethically.” These four themes are reflected in this year’s selection of customer analytics cool vendors and Behavioral Signals is one of them. One of the key findings in the report noted that, “Leading CX professionals are accelerating interest and investment in AI and customer analytics to lessen the impact of COVID-19 and improve customer retention. Key trending technologies in AI for customer analytics in 2020 are advanced sentiment analysis, emotion AI, advanced customer journey analytics, graph analytics and real-time speech analytics.”
“We are once again thrilled to be included in a Gartner report that identifies our technology as something that organizations and companies should be paying attention to,” said Rana Gujral, CEO of Behavioral Signals. “Our AI-Mediated Conversations is helping financial institutions and call centres not only retain customers during this time but increase client satisfaction and return on investment. While we have been providing this technology for several years, the impact of COVID-19 has shown the world the importance of this technology to keep customers happy.”
Gartner, “Cool Vendors: AI for Customer Analytics”, Jessica Ekholm, Tracy Tsai, David Norrie, Melissa Davis, Steve Blood, 4 September 2020.
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About Behavioral Signals
Founded in 2016, Behavioral Signals enhances communication between humans and human-to-machine by deducing intelligent and actionable insights from voice using deep learning and NLP. Behavioral Signals offers a new level of customer understanding and leverages its advanced acoustics engine to not only discover genuine emotion but also predict the speaker’s intent via behavioral analysis. Offices are in Europe and Los Angeles, CA.