Kakapo Systems, a developer of UCaaS and Call Center user applications for the Cisco BroadSoft platform, announced the release of SMS Queues for the Unity Contact Center. Continue reading Kakapo Systems Launch SMS Queues for Unity Contact Center
Monthly Archives: October 2020
Doxim Acquires Pinnacle Data Systems
Doxim®, the leading customer communications management (CCM) and engagement technology provider serving regulated markets including healthcare, financial services, and utilities, announced the acquisition of Pinnacle Data Systems, L.L.C. (Pinnacle), one of America’s largest privately held customer communications and payment providers. Continue reading Doxim Acquires Pinnacle Data Systems
loveholidays engages DVELP to accelerate Twilio Flex contact centre deployment
loveholidays, one of the UK’s fastest-growing online travel agencies, selected Sabio Group company DVELP to implement a configurable cloud-based contact centre based on the Twilio Flex platform. Since deployment, and thanks to Flex’s agility and single user interface, the loveholidays customer service team has been able to increase agent productivity by 20%. Continue reading loveholidays engages DVELP to accelerate Twilio Flex contact centre deployment
Netcall acquires RPA Technology to expand Liberty Platform
Netcall plc, a leading provider of intelligent automation and customer engagement software, announced the acquisition of Automagica, a Belgium-based provider of AI-powered Robotic Process Automation (RPA) software. Continue reading Netcall acquires RPA Technology to expand Liberty Platform
IMImobile helps King’s College Hospital to advance its ‘digital by default’ strategy
Global cloud communications software and solutions provider IMImobile PLC, announces that its healthcare division, Healthcare Communications, is assisting King’s College Hospital NHS Foundation Trust (KCHT) to implement a suite of solutions purpose-built to improve patient experience and increase staff efficiency. Continue reading IMImobile helps King’s College Hospital to advance its ‘digital by default’ strategy
Lifesize Announces Strategic Partnership with Omilia to Bring the Power of Conversational AI to the Contact Centre
Lifesize, a global innovator of immersive enterprise communication solutions, announced a strategic partnership with Omilia, a global provider of conversational artificial intelligence solutions. Continue reading Lifesize Announces Strategic Partnership with Omilia to Bring the Power of Conversational AI to the Contact Centre