Matt Parker, CEO of Babble explains why implementing flexible customer experience solutions has never been so critical… Continue reading The Value of Customer Loyalty at Times of Crisis
Monthly Archives: October 2020
IMI Hydronic Engineering Selects Confirmit to Boost Customer-Centricity
IMI Hydronic Engineering, the industry-leading provider of innovative and reliable HVAC solutions, has selected Confirmit Horizons as the platform to support its new customer experience (CX) programme. Continue reading IMI Hydronic Engineering Selects Confirmit to Boost Customer-Centricity
LivePerson launches support for Instagram messaging
LivePerson, a global leader in conversational solutions, announced the integration of Instagram messaging into its industry-leading Conversational Cloud platform, empowering brands to create meaningful messaging experiences with consumers on Instagram at scale. Continue reading LivePerson launches support for Instagram messaging
Qualtrics Unveils Next Wave of Experience Management Innovations
Qualtrics, the leader in customer experience and creator of the experience management category, announced several solutions, capabilities, and enhancements to the Qualtrics XM Platform™ that powers the four core experiences of business: customer, employee, product, and brand. Continue reading Qualtrics Unveils Next Wave of Experience Management Innovations
TechSee Closes $30M Series C Investment Round to Accelerate Growth
TechSee, the category leader in Intelligent Visual Assistance, announced it has raised $30 million in a Series C equity investment round. The round was co-led by OurCrowd, Salesforce Ventures, and TELUS Ventures with participation from Scale Venture Partners and Planven Entrepreneur Ventures. Continue reading TechSee Closes $30M Series C Investment Round to Accelerate Growth
Contentsquare Acquires Dareboost and Launches Find & Fix Product
Contentsquare, the global leader in experience analytics trusted by brands like BMW, Sephora and Walmart, announced today it has acquired web performance monitoring company Dareboost, a key part of its new Find & Fix product. Continue reading Contentsquare Acquires Dareboost and Launches Find & Fix Product