Conduent announced ISG has recognized the company as a “Leader” in their 2020 ISG Provider Lens™ Contact Center – Customer Experience Services Global report and their Europe and U.K. report. Continue reading Conduent Named a Leader in ISG Provider Lens™ Contact Center – Customer Experience Services Reports
Daily Archives: November 4, 2020
Fuze Expands NICE inContact Partnership to Enhance Contact Centre Offerings
Fuze, the leading cloud-based communications provider for the modern global enterprise, announced the expansion of its partnership with NICE inContact, further enhancing the user experience for global contact centres through CXone, NICE inContact’s world-class contact centre platform. Continue reading Fuze Expands NICE inContact Partnership to Enhance Contact Centre Offerings
JetSense.ai Launches TextChat, The Only Ecommerce Sales Tool That Turns Live Chats Into Texts
JetSense.ai, a leader in live chat and AI-driven chatbots, announces the launch of TextChat, a new sales tool enabling Shopify merchants to receive live chats from their stores via text message. Continue reading JetSense.ai Launches TextChat, The Only Ecommerce Sales Tool That Turns Live Chats Into Texts