Adobe announced it has entered into a definitive agreement to acquire Workfront, the leading work management platform for marketers, for $1.5 billion, subject to customary purchase price adjustments. Continue reading Adobe to Acquire Workfront
Daily Archives: November 10, 2020
Firstsource Partners with Uniphore
Firstsource, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, announced a strategic partnership with Uniphore, the global leader in Conversational Service Automation (CSA), to utilize its platform as an important component to Firstsource’s Digitally Empowered Contact Center (DECC). Continue reading Firstsource Partners with Uniphore
Khoros Launches 2020 Autumn Innovation Release
Khoros, a global leader in digital-first customer engagement software, announced its 2020 Autumn Innovation Release to bring the power of human connection to every customer’s digital journey. Continue reading Khoros Launches 2020 Autumn Innovation Release
SugarCRM Acquires W-Systems
SugarCRM, the innovator of time-aware CX, announced the acquisition of W-Systems, a CRM and marketing automation solutions and services provider. Continue reading SugarCRM Acquires W-Systems
MessageMedia expands US footprint with acquisition of SimpleTexting
Australia’s largest business messaging provider, MessageMedia Group, has welcomed SimpleTexting to its Group. SimpleTexting is a US-based messaging platform with current annualized revenue of over $12 Million and more than 10,000 business customers. Continue reading MessageMedia expands US footprint with acquisition of SimpleTexting
2021: a look into the homeworking contact centres of the future
by Martin Taylor, Deputy CEO & Co-Founder at Content Guru… Continue reading 2021: a look into the homeworking contact centres of the future