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Monthly Archives: December 2020

Partnerships

REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance

December 17, 2020 Sam Heggie-Collins

Repay Holdings Corporation, a leading provider of vertically-integrated payment solutions, announced a technology integration with LiveVox, a next-generation contact centre platform. Continue reading REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance →

Technology

Zoomin raises $21M

December 17, 2020 Sam Heggie-Collins

Zoomin Software, the leading provider of knowledge orchestration solutions, announced that it has raised $21M to date, led by investors Bessemer Venture Partners, Salesforce Ventures and Viola Growth. Continue reading Zoomin raises $21M →

Acquisitions & Mergers

Yeastar, Ursalink, and Milesight Announce Merger to Create the Next Tech Icon

December 17, 2020 Sam Heggie-Collins

Yeastar, the world’s leading provider of SME PBX systems, announced the merger with Ursalink, a global IoT solution provider, and Milesight, an AI-empowered video surveillance pioneer. Continue reading Yeastar, Ursalink, and Milesight Announce Merger to Create the Next Tech Icon →

Q&A

Q&A with Matt Parker, CEO at Babble

December 16, 2020 Sam Heggie-Collins

Matt Parker holds more than 20 years’ experience leading organisations that deliver business enablement solutions to companies around the globe. He has been a CEO for more than a decade and since 2016 has spearheaded leading technology business, Babble. Continue reading Q&A with Matt Parker, CEO at Babble →

Outsourcing, Recruitment

Sensée announces 200 new UK work-at-home contact centre jobs

December 16, 2020 Sam Heggie-Collins

Homeworking specialist Sensée is recruiting immediately for 200 new work-from-home roles. Continue reading Sensée announces 200 new UK work-at-home contact centre jobs →

Partnerships

Five9 Announces Strategic Partnership with Conn3ct

December 16, 2020 Sam Heggie-Collins

Five9, a leading provider of the intelligent cloud contact centre, announced that the company is expanding its global presence by partnering with Conn3ct, a leading customer experience, unified communications, and network services communications provider for international businesses. Continue reading Five9 Announces Strategic Partnership with Conn3ct →

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