Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, announced availability, and seamless integration, of its Luma 2.5 virtual agent on the Point of Business (PoB) platform, a customer-acclaimed suite of service management modules used by large and mid-sized enterprises across Europe and North America. Continue reading Serviceaide Announces Integration of the Luma Virtual Agent with its Point of Business Service Management Platform Newly Acquired from Wendia
Monthly Archives: December 2020
El Paso Water Selects Infosys as its Strategic Partner for Customer Service Transformation
Infosys, a global leader in next-generation digital services and consulting, announced a strategic partnership with El Paso Water (EPWater), a municipal utility in El Paso, Texas, to transform its legacy customer information systems (CIS) with Oracle Utilities Customer to Meter (C2M). Continue reading El Paso Water Selects Infosys as its Strategic Partner for Customer Service Transformation
Business Systems (UK) Ltd partner with New York based Market Communications To Provide Recording Solutions To The Financial Trading Floor Environment
Business Systems (UK) Ltd, a specialist in Enterprise Communications solutions has partnered with Market Communications in New York to provide robust and legally compliant recording solutions to the financial trading floor environment. Continue reading Business Systems (UK) Ltd partner with New York based Market Communications To Provide Recording Solutions To The Financial Trading Floor Environment
Predictions for 2021 – Contact Centres Need Extreme Digital CX Agility
What does 2021 hold for us? Aviad Abiri is VP, Portfolio Sales Enablement at NICE Ltd shares some of his thoughts with us. What will the CX landscape look like in 2021 and why will it need to look to extreme digital CX agility… Continue reading Predictions for 2021 – Contact Centres Need Extreme Digital CX Agility
Avaya Earns Frost & Sullivan Award for Excellence in Healthcare Solutions
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced it has earned Frost & Sullivan’s Competitive Strategy Leadership Award for its extensive portfolio of Avaya OneCloud healthcare solutions. Continue reading Avaya Earns Frost & Sullivan Award for Excellence in Healthcare Solutions
It’s good to talk: learning from COVID-19 customer experiences
The value of delivering good customer experience cannot be underestimated. Research from Infobip recently found that British businesses are set to lose more than £2.5 billion due to bad customer service during lockdown. But it’s not all doom and gloom; some retailers are getting customer service right. Continue reading It’s good to talk: learning from COVID-19 customer experiences