Based on its recent analysis of the European voice and facial analytics market, Frost & Sullivan recognizes Xdroid Voice Analytics with the 2020 Europe Technology Innovation Leadership Award. Xdroid’s portfolio builds upon a powerful language engine, leveraging deep neural networks (DNN) and machine learning algorithms to process highly accurate speech-to-text and keyword recognition that helps operators optimize performance. Continue reading Xdroid Applauded by Frost & Sullivan for Its Innovative Voice and Facial Analytics Solution Portfolio
Monthly Archives: January 2021
Vonage Partners with QU-in to Power Virtual Queuing Capabilities
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has partnered with virtual queuing platform QU-in to enable a safe and healthy way for consumers to navigate social distancing guidelines and limit the risk of exposure in the COVID era. Continue reading Vonage Partners with QU-in to Power Virtual Queuing Capabilities
Business Systems (UK) Ltd announces investment by August Equity to accelerate its ambitious growth plans
Business Systems (UK) Ltd (BSL), a specialist in Enterprise Communications solutions is delighted to announce that private equity (PE) firm, August Equity has acquired a controlling interest in the company to enable an acceleration of their ambitious growth plans. Continue reading Business Systems (UK) Ltd announces investment by August Equity to accelerate its ambitious growth plans
British Gas Selects Quadient’s Customer Journey Mapping to Provide Superior Communication-Driven Customer Experiences
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced that British Gas has implemented Quadient® Customer Journey Mapping to provide highly personalized communication-driven customer experiences. Continue reading British Gas Selects Quadient’s Customer Journey Mapping to Provide Superior Communication-Driven Customer Experiences
Hootsuite Acquires Leading Digital Customer Engagement Platform, Sparkcentral
Hootsuite announced its acquisition of Sparkcentral, a leading SaaS provider enabling the future of digital customer engagement through 1:1 conversational messaging channels including Instagram, Facebook Messenger, Twitter, WhatsApp, WeChat, SMS, and Chat. Continue reading Hootsuite Acquires Leading Digital Customer Engagement Platform, Sparkcentral
Pega Acquires Qurious.io for AI-Powered Speech Analytics
Pegasystems, the software company that crushes business complexity, announced its acquisition of Qurious.io, Inc., a cloud-based real-time speech analytics solution powered by artificial intelligence (AI) for customer service teams. Terms of the deal are not being disclosed. Continue reading Pega Acquires Qurious.io for AI-Powered Speech Analytics