Despite the current economic challenges, Europa Contact Centre is starting the new year with big ambitions and has pressed ahead with a planned investment to overhaul its IT infrastructure, partnering with industry leading suppliers to implement an integrated omni-channel response handling platform and customer CRM processing platform. Continue reading Customer service response firm defies economic challenges with substantial investment
Monthly Archives: January 2021
Clarins Partners with Vee24 to Launch its Virtual Boutique to Provide Real Shopping Experience
Vee24, the leader in intelligent conversational multi-experience solutions, announced that Clarins UK, a luxury skin care and cosmetics company, will use the Vee24 platform to deliver its innovative Virtual Boutique strategy. Continue reading Clarins Partners with Vee24 to Launch its Virtual Boutique to Provide Real Shopping Experience
Frost & Sullivan Recognizes Teleperformance as Innovation Leader in the Australia Customer Experience Outsourcing Services Market
Frost & Sullivan has identified Teleperformance as a leader in the Frost Radar™: Australia Customer Experience Outsourcing Services Market. Teleperformance’s flagship TAP™ (Technology, Analytics, Process) framework infuses innovation with its client program. Continue reading Frost & Sullivan Recognizes Teleperformance as Innovation Leader in the Australia Customer Experience Outsourcing Services Market
Vonage Appoints IBM’s Jay Bellissimo Chief Operating Officer
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced it has appointed Jay Bellissimo as Chief Operating Officer, effective January 19, 2021. Bellissimo will report to Rory Read, Vonage Chief Executive Officer. Continue reading Vonage Appoints IBM’s Jay Bellissimo Chief Operating Officer
Yext Extends Answers to Partners to Bring Local Businesses into the Future of Search
Yext, the Search Experience Cloud company, announced the availability of Yext Answers, the company’s revolutionary search product, to select partners in its Channel Partner Program. Continue reading Yext Extends Answers to Partners to Bring Local Businesses into the Future of Search
More Than 70% of Customers Would Switch Financial Institutions for Rich Video Content, According to SundaySky, PYMNTS Research
More than 70% of consumers would switch to another financial institution if it provided rich media video content and information through innovative media tools, according to new research from PYMNTS and SundaySky, the leading platform for video-powered experiences. Continue reading More Than 70% of Customers Would Switch Financial Institutions for Rich Video Content, According to SundaySky, PYMNTS Research