Mindsay’s customer service automation platform is now available on Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading Mindsay Launches AI Chatbots on Genesys AppFoundry
Monthly Archives: February 2021
Skipton Building Society Takes Workforce Management and Employee Engagement to the Cloud with NICE
NICE announced that Skipton Building Society has selected its cloud-based Workforce Management (WFM) and Employee Engagement Manager (EEM) offerings as a bundled solution for its contact centres. Continue reading Skipton Building Society Takes Workforce Management and Employee Engagement to the Cloud with NICE
Unbabel Customer Service Survey Highlights Shift to AI-Powered Translation Across Global Organizations
Unbabel, an AI-powered language operations platform that helps businesses deliver multilingual support at scale, has announced the release of a Customer Service (CS) Market Buyer Insights Report, a survey of decision-makers in the U.S., UK and Germany. Continue reading Unbabel Customer Service Survey Highlights Shift to AI-Powered Translation Across Global Organizations
Vonage Partners with VoiceSage to Help Businesses Transform Customer Engagement with Rich Media Messaging
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is partnering with VoiceSage, a global proactive communications provider based in Ireland, UK, Spain and Dubai, to enable companies to transform their customer experiences through enhanced messaging powered by Vonage. Continue reading Vonage Partners with VoiceSage to Help Businesses Transform Customer Engagement with Rich Media Messaging
KONE Strengthens Its Partnership With Orange Business Services and Migrates Its Contact Centre Infrastructure to the Cloud
KONE, a global leader in the elevator and escalator industry, has strengthened its partnership with Orange Business Services by moving its global contact centre solution to the cloud. This is part of KONE’s ongoing commitment to delivering a high-quality end user experience worldwide. Continue reading KONE Strengthens Its Partnership With Orange Business Services and Migrates Its Contact Centre Infrastructure to the Cloud
RingCentral Introduces Direct Calls from Salesforce
RingCentral announced the release of in-app calling for Salesforce. The new feature enables sales agents to make, transfer, and control phone calls directly from Salesforce, resulting in increased productivity and efficiency, and empowering sales agents to drive improved customer engagement. Continue reading RingCentral Introduces Direct Calls from Salesforce