TTEC, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been awarded 2 awards in recognition of delivering the best new contact centre and response to a crisis in partnership with Volkswagen Group UK, after being named finalist across 6 categories at the 2020 European Contact Centre and Customer Service Awards (ECCCSA), held in a virtual ceremony. Continue reading TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards
Monthly Archives: March 2021
Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization
eGain, the leading cloud platform for customer engagement automation, announced the results of their survey on customer experiences with IVR systems. The central finding was that legacy IVRs frustrate customers due to long hold times and their inability to resolve queries. Continue reading Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization
Fuze Enhances Customer Experience with New Contact Centre Updates and Partner Integration
Fuze, the leading cloud-based communications provider for the modern global enterprise, announced a series of new product features to enhance the Fuze Contact Center experience for agents and supervisors. Continue reading Fuze Enhances Customer Experience with New Contact Centre Updates and Partner Integration
Bright Pattern Mobile Agent Desktop App Empowers Remote Contact Centre Agents and Employees Outside the Contact Centre to Improve the Customer Experience
Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative companies, announces the release of its Mobile Agent Desktop App. The Mobile Agent Desktop Application brings the full power of the omnichannel agent desktop to your mobile device. Continue reading Bright Pattern Mobile Agent Desktop App Empowers Remote Contact Centre Agents and Employees Outside the Contact Centre to Improve the Customer Experience
Business Systems UK announces its first acquisition of Customer Experience specialist acrinax
Business Systems (“BSL”) is pleased to announce that it has acquired acrinax for an undisclosed consideration. Continue reading Business Systems UK announces its first acquisition of Customer Experience specialist acrinax
The Independent Pharmacy optimises their customer experience with tech partners Mapp and Fresh Relevance
The Independent Pharmacy, a CQC regulated online pharmacy and doctor offering advice and access to hundreds of medicines in the UK, has partnered with Mapp and Fresh Relevance for omnichannel personalisation and marketing automation. Continue reading The Independent Pharmacy optimises their customer experience with tech partners Mapp and Fresh Relevance