VeriCall Ltd announces that it has added a new service to its comprehensive portfolio of Solutions – Real Time Speech Analytics. It will be offering this service to its existing customer base and potential customers from today. Continue reading VeriCall announces new Real Time Speech Analytics Product
Monthly Archives: March 2021
Genesys Announces Record-Setting Cloud Business Growth
Genesys®, a global leader in cloud customer experience and contact center solutions, reported fiscal year 2021(1) was a record-setting period for its cloud business. New bookings increased nearly 130 percent for Genesys Cloud™ and more than 70 percent for Genesys Engage™ cloud and subscription year over year. Continue reading Genesys Announces Record-Setting Cloud Business Growth
inConcert Commended by Frost & Sullivan for Enhancing Customer Service with its End-to-End Omnichannel Contact Center Solution
Based on its recent analysis of the European Contact Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes inConcert with the 2020 European Enabling Technology Leadership Award. Continue reading inConcert Commended by Frost & Sullivan for Enhancing Customer Service with its End-to-End Omnichannel Contact Center Solution
Upland Software Acquires BlueVenn
Upland Software, announced that it has acquired BlueVenn, a leading cloud-based customer data platform (CDP). With BlueVenn, Upland customers can now securely unify their consumer data, unlocking the insights needed to create omnichannel digital engagement strategies to drive their business forward, all from a single vendor. Continue reading Upland Software Acquires BlueVenn
TELUS International completes acquisition of Lionbridge AI
TELUS International, a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions for global and disruptive brands, announced the final completion of the December 31, 2020 closing of its previously announced acquisition of a 100% interest in Lionbridge AI, following the clearance of the acquisition by the Committee on Foreign Investment in the United States (CFIUS). Continue reading TELUS International completes acquisition of Lionbridge AI
MoEngage Empowers Brands by Fueling Decisions for Engagements with Insights-Led Customer Journeys
MoEngage, the insights-led customer engagement platform, announced several new product updates to fuel brands’ growth at its quarterly customer connect event, MoEngage NEXT. Continue reading MoEngage Empowers Brands by Fueling Decisions for Engagements with Insights-Led Customer Journeys