Five9, an industry-leading provider of the intelligent cloud contact centre, announced that Five9 Inference Studio has been recognized as a leader in the 2021 Opus Research “Decision Makers’ Guide to Enterprise Intelligent Virtual Assistants” – with a perfect score for “Track Record” which Opus Research defines as covering market credibility, deployment strategy, reach and effectiveness, ability to show multiple deployments, operating history, coverage across verticals, references, and enterprise-scale maturity. Continue reading Five9 Inference Studio Named a Leader in the 2021 Opus Research Decision Makers’ Guide to Enterprise Intelligent Virtual Assistants
Monthly Archives: March 2021
ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies
ContactEngine, the proactive conversational AI technology used by large corporations across industries to automate customer communications, has been identified in the Financial Times 1000 ranking as one of Europe’s fastest-growing companies for the second year in a row. Continue reading ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies
Infobip works with BT to showcase benefits of RCS Business Messaging to more UK businesses
Global cloud communications platform Infobip is supporting BT’s RCS launch through the development of a visual demo flow, which is being used to showcase key benefits of RCS Business Messaging to more business customers across the UK. Continue reading Infobip works with BT to showcase benefits of RCS Business Messaging to more UK businesses
Tech Mahindra and Celonis Launch Frictionless Contact Centre BPO Transformation Solution
Celonis, the global leader in Execution Management Systems (EMS) and Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, have announced an expanded global partnership with the launch of the first of three new joint solutions for Business Process Outsourcing (BPO) transformation. Continue reading Tech Mahindra and Celonis Launch Frictionless Contact Centre BPO Transformation Solution
Syniverse and Twilio Announce Partnership to Accelerate Growth of Next Generation Communications Network
Syniverse, the world’s most connected company, and Twilio, the leading cloud communications platform, announced that they have entered into a partnership to accelerate the next wave of innovation in mobile communications and drive long-term growth. Continue reading Syniverse and Twilio Announce Partnership to Accelerate Growth of Next Generation Communications Network
Startek Appoints Vikash Sureka as Global Chief Financial Officer
Startek, a global provider of customer experience management solutions, announced the appointment of Vikash Sureka as Global Chief Financial Officer (CFO), effective February 25, 2021. Vikash Sureka will succeed Ramesh Kamath, who is transitioning to a new role as Senior Advisor, M&A and Strategy. Continue reading Startek Appoints Vikash Sureka as Global Chief Financial Officer