Kustomer, a top-rated CRM for modern customer experiences, released a new report on the shifting expectations of retail customer service, underscoring the need for continued investment in customer service and the importance of delivering consistent, omnichannel service throughout the customer journey. Continue reading Kustomer Releases New Report that Delves into Changing Consumer Expectations for Retail Customer Service
Monthly Archives: May 2021
Infobip named a Leader in the 2021 IDC MarketScape for Communications Platform as a Service
Infobip, a global leader in omnichannel cloud communications has been named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021). Continue reading Infobip named a Leader in the 2021 IDC MarketScape for Communications Platform as a Service
Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises
Upstream Works Software, a provider of Omnichannel Contact Center solutions, debuts Upstream Works for Amazon Connect (UWA), now on the AWS Marketplace. UWA offers cloud contact centre solutions that are optimized for enterprises and enable contact centres to personalize engagements and increase efficiency with a scalable and cost-effective platform. Continue reading Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises
Customer experience suffers at large organisations as staff struggle under increased workload
Economic performance at enterprises across Europe could slump as workers struggle to find time to focus on customer experience and other key tasks. Continue reading Customer experience suffers at large organisations as staff struggle under increased workload
UCHU integrates Aculab’s VoiSentry for high-performance biometric authentication
UCHU have created a customisable intelligent software platform that optimises customers operations and builds the foundations for value added services and systems into the future. Focused on the digital user-experience, the UCHU HUB allows data to be visualised exactly for your needs. Continue reading UCHU integrates Aculab’s VoiSentry for high-performance biometric authentication
Bellrock selects Sabio to deliver Genesys CX
Bellrock Group – the technology-enabled property and facilities management services company – has selected Sabio Group to implement and support a next generation Genesys Cloud contact centre platform to power its business critical customer experience operations. Continue reading Bellrock selects Sabio to deliver Genesys CX