Alvaria, a global leader in customer experience and workforce engagement technology solutions, is delighted to inherit recognition in two categories in the prestigious 2021 Supplier and Client Partnership Awards: Operational Transformation with Hoist Finance and Aspect Software, and Workforce Optimisation with Capquest, part of Arrow Global Group plc., and Noble Systems. Continue reading Alvaria Inherits The Forum Award Wins for Aspect Software and Noble Systems
Monthly Archives: May 2021
CallMiner Introduces the Open Voice Transcription Standard (OVTS)
CallMiner, the leading provider of conversation analytics to drive business improvement, introduced the Open Voice Transcription Standard (OVTS), a standard programming framework that enables organizations to leverage their existing or preferred speech recognition vendor with CallMiner. Continue reading CallMiner Introduces the Open Voice Transcription Standard (OVTS)
New Research Uncovers Customer Service Inflection Point Sparked by Pandemic Challenges
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new research by Pegasystems, the software company that crushes business complexity. Continue reading New Research Uncovers Customer Service Inflection Point Sparked by Pandemic Challenges
TTEC EMEA Win 2 Customer Centricity Awards as they are recognised for Best Employee Engagement and Best Contact Centre at the World Series 2021
TTEC, one of the largest global CX technology and services innovators for end-to-end, digital CX solutions, has been awarded 2 awards in recognition of being one of the most customer centric organisations after being named finalist in 3 categories. Continue reading TTEC EMEA Win 2 Customer Centricity Awards as they are recognised for Best Employee Engagement and Best Contact Centre at the World Series 2021
Macquarie Invests in Wavenet Replacing Beech Tree
Private equity investor Beech Tree has agreed the sale of Wavenet, a leading cloud telecoms, IT and technology managed services provider, to Macquarie Capital Principal Finance (Macquarie Capital). Continue reading Macquarie Invests in Wavenet Replacing Beech Tree
TELUS International Deploys Verint Workforce Engagement on Google Cloud’s Platform Worldwide
Verint® announced TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud Platform* deployed on Google Cloud’s platform. Continue reading TELUS International Deploys Verint Workforce Engagement on Google Cloud’s Platform Worldwide