Genesys®, a global cloud leader in customer experience orchestration, announced Genesys DX, the company’s new standalone digital customer engagement offering. Genesys DX leverages the company’s CX expertise and Genesys AI, predictive engagement to enhance the conversational AI and dynamic knowledge base capabilities from the Bold360 acquisition, which closed in May. Continue reading Genesys Launches Genesys DX, the Next Chapter in Customer Engagement
Monthly Archives: June 2021
Military families gain new digitalised platform for securing and maintaining service family accommodation
Sopra Steria has announced it will support Pinnacle Group fulfil the newly awarded National Accommodation Management contract, as part of the Ministry of Defence’s (MoD) Future Defence Infrastructure Services (FDIS) Accommodation contract. Continue reading Military families gain new digitalised platform for securing and maintaining service family accommodation
Disruptive New Customer Engagement Model Slashes Costs by More than 20 Percent
[24]7.ai, Inc., a recognized leader in omni-channel conversational AI and contact centre services announced the availability of Managed Customer Engagement (MCE), a fully managed service offering to drive CX transformation. Continue reading Disruptive New Customer Engagement Model Slashes Costs by More than 20 Percent
Amdocs Introduces Open, Low-/No Code-Based Customer Experience Platform
Amdocs, a leading provider of software and services to communications and media companies, announced the launch of Experience360, its low-/no-code experience technology foundation, enabling a service provider’s marketers and other business users to create new customer experiences and journeys with little or no IT support. Continue reading Amdocs Introduces Open, Low-/No Code-Based Customer Experience Platform
ibex Work@Home Technology Suite Accelerates the Digital Transformation of Global Customer Experience Operations
ibex, a global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, announced key enhancements to its Work@Home product suite. These solutions are key components of the ibex Wave X technology platform and are integral in driving superior operational excellence and innovation in a work at home setting. Continue reading ibex Work@Home Technology Suite Accelerates the Digital Transformation of Global Customer Experience Operations
RingCentral Reimagines Meeting Rooms for New Hybrid Work Styles
RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced new enhancements to RingCentral Rooms™. Continue reading RingCentral Reimagines Meeting Rooms for New Hybrid Work Styles