Genesys®, a global cloud leader in customer experience orchestration, has announced new tools that enable businesses to easily build and orchestrate their own bot experiences, integrate third party messaging applications, and provide employees with technical training. Continue reading Genesys Launches New Capabilities to Enable Rapid Innovation for AI-Driven Customer Experiences
Monthly Archives: June 2021
Alcatel-Lucent Enterprise and RingCentral launch new cloud communication solution in the United Kingdom
Alcatel-Lucent Enterprise, a leading provider of communications, networking, and cloud solutions and RingCentral, a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact centre solutions, are joining forces to launch Rainbow Office powered by RingCentral, a Unified Communication as a Service (UCaaS) solution, in the United Kingdom. Continue reading Alcatel-Lucent Enterprise and RingCentral launch new cloud communication solution in the United Kingdom
Survey Reveals Shoppers Struggle to Be Understood By Chatbots
Lucidworks, provider of the Connected Experience Cloud, shared results from a survey of 800 respondents about shopper behaviour and preferences in the U.K. and U.S. The survey outlines how shoppers interact with chatbots, product and content recommendations, where they prefer to do research, and plans for future in-store shopping. Continue reading Survey Reveals Shoppers Struggle to Be Understood By Chatbots
TechSee Launches First Scalable AR Assistant Platform Powered by Computer Vision AI
TechSee, the market leader in Computer Vision solutions for customer service, announced the launch of EVE Cortex, the company’s next-generation artificial intelligence platform (AI) that teaches itself to recognize thousands of products, models, parts, and components by ingesting only a handful of data points. Continue reading TechSee Launches First Scalable AR Assistant Platform Powered by Computer Vision AI
Verint Extends Leadership in Workforce Management with Launch of AI-Powered Intelligent Interviewing
Verint® announced that it has expanded its Workforce Management (WFM) offering with powerful Intelligent Interviewing capabilities via the acquisition of technology from HireIQ, a proven leader in hiring automation. The acquired technology automates the candidate evaluation process and leverages AI to analyse answers to interview questions, providing insights to help hiring managers make more informed decisions. Continue reading Verint Extends Leadership in Workforce Management with Launch of AI-Powered Intelligent Interviewing
redk and Mindsay Partner to Deliver Seamless Customer Experience Automation
redk, a leading expert in the field of CRM and Customer Experience, and Mindsay, a top-ranked Conversational AI platform, have joined forces to deliver best-in-class Customer Experience Automation. Continue reading redk and Mindsay Partner to Deliver Seamless Customer Experience Automation