Mapp, the international provider of insight-led customer experiences, has announced it has been appointed by global fashion brand Vivienne Westwood to provide the company’s Customer Data Platform (CDP). This platform will drive its digital communication strategy forward while delivering personalised and targeted customer communications. Continue reading Vivienne Westwood Selects Mapp to Deliver Customer Personalisation
Monthly Archives: June 2021
Connect acquires ServiceCX
Communications experts Connect have announced the acquisition of customer care solution provider, ServiceCX. The move adds further power to Connect’s contact centre, customer experience and customer service solutions with ServiceCX offering proven expertise in market-leading solutions including Calabrio WEM, ServiceNow CSM and Five9 cloud contact centre. Continue reading Connect acquires ServiceCX
LivePerson eliminates friction between brands and consumers with a breakthrough AI-powered, consumer-centered bot scoring system
LivePerson, a global leader in conversational AI, announced the debut of its proprietary Meaningful Automated Conversation Score (MACS), the only way to measure conversations with bots from the customer’s point of view. Continue reading LivePerson eliminates friction between brands and consumers with a breakthrough AI-powered, consumer-centered bot scoring system
ConvergeOne acquires NuAge Experts
ConvergeOne, a leading services-led technology solution provider of collaboration, cloud, and digital infrastructure solutions, announced that it has acquired NuAge Experts, a premier Salesforce services provider. Continue reading ConvergeOne acquires NuAge Experts
Capita signs £528m contract extension with major European telecoms provider
Capita announces it has been awarded a customer management contract extension with a major European telecoms provider. Continue reading Capita signs £528m contract extension with major European telecoms provider
Aveni seals seven-figure investment to launch Aveni Detect
Scottish fintech company Aveni has secured an investment of £1.1 million to launch a ground-breaking Artificial Intelligence (AI) platform which is leading the way in a new era for speech analytics in business. Continue reading Aveni seals seven-figure investment to launch Aveni Detect