Observe.AI, the leader in Contact Center AI, announced its entry into omnichannel conversation intelligence following its acquisition of ScopeAI, a company that automatically extracts actionable insights from customer conversations across chat, email, and social media. Continue reading Observe.AI Expands Into Omnichannel Customer Experience Market With ScopeAI Acquisition
Monthly Archives: September 2021
Dialpad and Playvox Partner to Optimize Agent and Customer Experience Through Dialpad Contact Center
Dialpad, the industry leader in AI-powered communication and collaboration, announced its partnership with Playvox to add advanced workforce engagement management (WEM) capabilities to Dialpad Contact Center. Continue reading Dialpad and Playvox Partner to Optimize Agent and Customer Experience Through Dialpad Contact Center