NICE announced the release of Enlighten AI for Complaint Management, which automatically identifies and categorises consumer complaints as well as automates the remediation process to drive regulatory compliance and improve customer satisfaction, reducing churn. Continue reading NICE Launches Enlighten AI for Complaint Management
Monthly Archives: September 2021
Premier crypto exchange selects eGain for knowledge-powered customer service
eGain, the leading cloud platform for customer engagement automation, announced that a leading cryptocurrency exchange has selected the eGain Knowledge Hub™ to provide customer service. Continue reading Premier crypto exchange selects eGain for knowledge-powered customer service
Drift Announces Strategic Investment from Vista Equity Partners
Drift®, the leader in Conversational Commerce for B2B, announced a strategic partnership with Vista Equity Partners (“Vista)”, a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses. Vista’s strategic growth investment in Drift will further accelerate the company’s mission to make business buying frictionless, more enjoyable and more human. Continue reading Drift Announces Strategic Investment from Vista Equity Partners
Infobip Collaborates with Adobe to Provide Connected Digital Experiences and Analytics to Customers Across the Globe
Global cloud communications company Infobip announces it has strengthened its relationship with Adobe and furthered the global reach of Infobip’s omnichannel communications platform by becoming an Accelerate partner in the Adobe Exchange Partner Program. Continue reading Infobip Collaborates with Adobe to Provide Connected Digital Experiences and Analytics to Customers Across the Globe
Sitel Group® Completes Acquisition of Sykes Enterprises, Incorporated Creating a Leading Global CX Provider
Sykes Enterprises, Incorporated, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, announced that Sitel Group® has successfully completed the all-cash acquisition of SYKES in accordance with the merger agreement. Continue reading Sitel Group® Completes Acquisition of Sykes Enterprises, Incorporated Creating a Leading Global CX Provider
Avaya Invests in Journey, a Leading Zero Knowledge and Digital Identity Platform Provider
Avaya announced it has made a strategic investment in Journey.Ai, Inc., developer of a digital trusted identity platform focusing on enhancing privacy, security, and customer experience. Based in Denver, Colorado, Journey is a part of the Avaya DevConnect partner ecosystem. Continue reading Avaya Invests in Journey, a Leading Zero Knowledge and Digital Identity Platform Provider