Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that TMC, a global, integrated media company, has named its Zenni Case Study as a 2021 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine. Continue reading Sitel Group® Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine
Monthly Archives: October 2021
CommBox, a SaaS Omnichannel Customer Communication Solution, Announces Strategic Growth Investment From PSG
CommBox, a SaaS-based omnichannel customer support solution that enables enterprise customer support teams to seamlessly communicate with their customers over a variety of communication channels, announced a growth investment from PSG, a leading growth equity firm partnering with middle-market software and technology-enabled services companies. Continue reading CommBox, a SaaS Omnichannel Customer Communication Solution, Announces Strategic Growth Investment From PSG
Forsta Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine
Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision and Dapresy, announced that TMC, a global, integrated media company, has named the Forsta Platform as a 2021 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine. Continue reading Forsta Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine
LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation
LivePerson, a global leader in Conversational AI, announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics; and Tenfold, the world’s most advanced customer engagement platform for integrating communication systems with leading CRM and support services. Continue reading LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation
Haptik launches new self-serve Enterprise CX Platform to enable Conversational AI solutions in less than 7 days
Jio Haptik Technologies Limited (Haptik), a subsidiary of the $70 billion Jio Platforms group, announced the launch of their new self-serve Enterprise CX platform to help brands build cutting edge Intelligent Virtual Assistants in a low code environment and go live within a few days. Continue reading Haptik launches new self-serve Enterprise CX Platform to enable Conversational AI solutions in less than 7 days
Khoros Collaborates with AWS to Integrate Amazon Connect Into its Digital Contact Center Solution
Khoros, an award-winning leader in digital-first customer engagement software and services, announced an expanded collaboration with Amazon Web Services, Inc. (AWS) which will include an integration with Amazon Connect, a cloud-based contact centre service platform, to bring industry-leading voice capabilities into Khoros’ artificial intelligence (AI)-powered contact centre solution. Continue reading Khoros Collaborates with AWS to Integrate Amazon Connect Into its Digital Contact Center Solution