Atento, the leading company in CX solutions and business process outsourcing (CRM / BPO) in Latin America and one of the five largest providers worldwide, has been named one of the world’s Top Ten Digital Contact Center Providers by independent analyst partner, HFS Research. Continue reading HFS Research names Atento Top Ten Digital Contact Center Provider
Monthly Archives: October 2021
Wavenet acquires NTS Communications
Following the recent news of Macquarie Capital’s large investment, Wavenet announces the latest acquisition of NTS Communications. NTS provide a wide-ranging portfolio of Contact Centre, Unified Communications, Cloud and IT Services to UK and International customers. Continue reading Wavenet acquires NTS Communications
Sprinklr Introduces the Next Generation of Unified Modern Care for Faster Service, Engagement at Scale, and Increased Revenue
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the next generation of Sprinklr Modern Care, adding powerful AI and automation to help companies unify case management and agent engagement in a single contact centre software solution. Continue reading Sprinklr Introduces the Next Generation of Unified Modern Care for Faster Service, Engagement at Scale, and Increased Revenue
Mitel Accelerates Business Transformation with Addition of New Executive Leaders
Mitel®, a global leader in business communications, announced the addition of several world-class executives to its senior leadership team, all of whom bring expertise to their roles and will support Mitel’s strategic and cultural transformation as a frontrunner in the communications and collaboration space. Continue reading Mitel Accelerates Business Transformation with Addition of New Executive Leaders
Zoom and Five9 Mutually Agree to Terminate Merger Agreement
Zoom Video Communications, Inc., announced that Zoom and Five9 have mutually terminated the merger agreement executed by the parties on July 16, 2021. Continue reading Zoom and Five9 Mutually Agree to Terminate Merger Agreement