RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced RingCentral Rise, a new platform designed exclusively for service providers around the world. Continue reading RingCentral Announces RingCentral Rise™, a Strategic and Secure Communications Platform Designed for Service Providers Around the World →

PCI Pal® – the global provider of secure payment solutions – announced a new integration with Amazon Connect to offer its customers worldwide with additional options for payment security and compliance with PCI Pal omnichannel secure payment solutions. Continue reading PCI Pal® announces Amazon Connect Integration and AWS Marketplace Availability →

AmplifAI, the leading People Enablement Platform for employee-focused enterprises, announced the closing of $18.5 million in Series A funding led by Greycroft along with continued participation by LiveOak Venture Partners, Dallas Venture Partners and Capital Factory. Continue reading AmplifAI Closes $18.5M Series A to Empower Employee-Centric Enterprises, led by Greycroft →

SupportLogic, creator of the world’s first proactive support experience (SX) platform, announced it has closed a $50 million Series B funding round, led by WestBridge Capital Partners and General Catalyst. Existing investors Sierra Ventures and Emergent Ventures also participated in this new funding round. Continue reading SupportLogic Announces $50 Million Series B Funding from WestBridge Capital and General Catalyst →

NICE announced the next leap in customer experience (CX) with the introduction of Customer Experience Interactions (CXi), a new framework delivered through a unified suite of applications on the CXone platform. Continue reading NICE Introduces the Next Leap in CX, Creating Frictionless Experiences Beyond the Contact Centre with Customer Experience Interactions (CXi) →