Ventrica, a leading European outsourced customer management business, has been named as an approved supplier on Crown Commercial Service’s (CCS) “Outsourced Contact Centre and Business Services framework RM6181” – one of only 18 firms to be awarded a place. Continue reading Ventrica wins a place on Crown Commercial Service framework
Monthly Archives: October 2021
Crexendo Announces Major Version Update For Its Award-Winning Communications Platform
Crexendo, an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels announced that it is releasing v.42, the next major version of the NetSapiens SNAPsolution. Continue reading Crexendo Announces Major Version Update For Its Award-Winning Communications Platform
New research reveals nearly two thirds of consumers more likely to buy from brands with real user customer service reps
As Customer Service Week begins, new research from gig customer experience (GigCX) platform Limitless has revealed that consumers are more loyal and more likely to buy from brands that feature customer-led customer service. Continue reading New research reveals nearly two thirds of consumers more likely to buy from brands with real user customer service reps
Cisco Launches First Global Hybrid Work Index
Cisco unveiled its first Hybrid Work Index (HWI) based on millions of aggregated and anonymous customer datapoints. The Index, which will be updated quarterly, examines how people’s habits and technology interactions have permanently reshaped work a year and a half into the COVID-19 pandemic. Continue reading Cisco Launches First Global Hybrid Work Index
Genesys to Reinvent the Customer Experience Across Enterprises
Genesys®, a global cloud leader in customer experience orchestration, announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a ServiceSM. Continue reading Genesys to Reinvent the Customer Experience Across Enterprises
Route 101 CEO Named Among Top 50 Most Ambitious Business Leaders
Russell Attwood, CEO of Route 101 named among UK’s Top 50 Most Ambitious Business Leaders for 2021. Continue reading Route 101 CEO Named Among Top 50 Most Ambitious Business Leaders