UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre, announced its partnership with Playvox, bringing together UJET’s ultra-modern Enterprise cloud contact centre with Playvox’s best-in-class workforce engagement management (WEM) capabilities. Continue reading UJET and Playvox Partner to Optimize Contact Centre Agent and Customer Experience
Daily Archives: November 3, 2021
Infobip Continues Exponential Growth Journey with Definitive Agreement to Purchase Peerless Network and Raises Additional $500m
Infobip Group, a global cloud communications platform company for customer engagement, and leader in CPaaS solutions, announces that it has entered into a definitive agreement with global VoIP provider Peerless Network, marking Infobip’s fourth acquisition in under a year. Continue reading Infobip Continues Exponential Growth Journey with Definitive Agreement to Purchase Peerless Network and Raises Additional $500m
New Survey Finds 94% of Respondents Believe Digital Transformation Initiatives Will Have a Positive Impact on Customer Experience, Yet Run Average of 5 Months Behind
Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, released a new industry report showing international consensus among 1,000 business and IT decision makers that digital transformation efforts are critical initiatives yet IT teams are not given the resources and budgets and as a result are running as much as two quarters behind schedule. Continue reading New Survey Finds 94% of Respondents Believe Digital Transformation Initiatives Will Have a Positive Impact on Customer Experience, Yet Run Average of 5 Months Behind
TTEC EMEA Wins an Award at the Global Sourcing Association (GSA) Professional Awards 2021
TTEC, one of the largest, global CX technology and services innovators for end-to-end digital CX solutions, announced it has won a 2021 GSA Professional Award in recognition of its talent and expertise in the outsourcing industry. Continue reading TTEC EMEA Wins an Award at the Global Sourcing Association (GSA) Professional Awards 2021
Content Guru Awarded a Place on the NHS Shared Business Services Patient/Citizen Communications and Engagement Solutions Framework
Leading provider of cutting-edge cloud technology solutions, Content Guru, has been awarded a place on the 2021 the NHS Shared Business Services Patient/Citizen Communications and Engagement Solutions Framework. Continue reading Content Guru Awarded a Place on the NHS Shared Business Services Patient/Citizen Communications and Engagement Solutions Framework