Webhelp, a leading global provider of customer experience (CX) and business solutions, announced that Benjamin Faes has joined the group from his leadership role at Google. As Global Managing Director, Benjamin reinforces the company’s executive leadership team at a time of significant growth, including an expanding technology client portfolio.
Benjamin’s career at Google spanned 14 years, most recently as Managing Director at Google Cloud for Southern Europe and Emerging Markets, where he worked to transition the business’s enterprise clients to the cloud. Prior to this he led the launch of YouTube’s services across Europe.
“Today, the success of brands is based on how they design journeys that take their customers’ needs into account every step of the way,” said Faes. “I look forward to working with the team to help design, deliver and optimize truly incredible customer experiences. I’m impressed by the unique entrepreneurial spirit and culture that is brought to life across all areas of the business and am excited to join on this journey.”
“As a strong leader with an agile growth mindset, Benjamin will reinforce the business and executive team with his fresh perspective. His expertise and knowledge will serve him well as he leads our global marketing and business development practice,” said Olivier Duha, CEO and Co-founder at Webhelp. “I think I speak on behalf of everyone when I say that I am thrilled to welcome Benjamin to our team and am confident in his ability to further develop our strategy to create unforgettable human experiences.”
Benjamin brings 25 years of experience in sales and marketing strategy, leadership, and mergers and acquisitions, through his work with global leading technology and media companies. At Webhelp, he will work closely with the executive leadership team and Matthieu Bouin, Group Managing Director, leveraging his expertise in fast-growth organizations to support the business as it continues to scale globally.
Webhelp designs, delivers, and optimizes unforgettable human experiences for today’s digital world – creating game-changing customer journeys. From sales to service, content moderation to credit management, Webhelp is an end-to-end partner across all B2C and B2B customer journeys. Its more than 95,000 passionate employees across more than 50 countries thrive on making a difference for the world’s most exciting brands. Webhelp is currently owned by its management and Groupe Bruxelles Lambert (Euronext: GBLB), a leading global investment holding, as of November 2019.